Question 1

How long does onboarding take?

Accepted Answer

Most clients are operational within 2–4 weeks. We handle recruiting, screening, and matching. Tools are configured before day one.

Question 2

What is the 95% candidate alignment rate?

Accepted Answer

We present 2–3 pre-vetted finalists already matched to your workflow and tools. 95% of the time, our first round of candidates is the right fit. No stacks of resumes.

Question 3

What is the 98% first-day show rate?

Accepted Answer

When we commit to a start date, we keep it. Onboarding is handled. Tools are configured. Day one is productive.

Question 4

Is there a long-term contract?

Accepted Answer

No. All engagements are month-to-month. Cancellation notice ranges from 7 to 30 days depending on the service. No long-term contracts, no cancellation fees.

Question 5

How does pricing work?

Accepted Answer

Pricing depends on the role, experience level, and hours required. Book a free consultation and we'll provide a clear quote based on your specific needs.

Question 6

Is my data secure?

Accepted Answer

Yes. SOC2 Type II certified infrastructure. All specialists sign NDAs before accessing any client data. We use encrypted file sharing, role-based access controls, advanced firewalls, MFA, and instant credential revocation on offboarding.

Question 7

Are you HIPAA compliant?

Accepted Answer

Yes, for healthcare clients. HIPAA compliance is built into our healthcare program design. We sign BAAs (Business Associate Agreements) with every healthcare client.

Question 8

Do you support PCI DSS compliance?

Accepted Answer

Yes. PCI DSS certification is available for sales and financial services teams handling sensitive payment data.

Question 9

How is this different from a staffing agency?

Accepted Answer

A staffing agency sends you resumes and moves on. UAM vets candidates for AI-specific technical depth, supports the onboarding through the first 30 days, and stays involved on continuity. We have been placing specialists for 17 years and our operations infrastructure is what makes placements stick.

Question 10

What does AI-specific vetting actually mean?

Accepted Answer

Candidates are evaluated on ML and AI fundamentals, production tooling fluency (not just Python), the ability to own and maintain systems rather than just build prototypes, and communication quality for async US collaboration.

Question 11

How long does it take to get a shortlist?

Accepted Answer

We deliver a shortlist of pre-vetted candidates within days of receiving a complete brief. Timeline depends on the specificity of the role, not on a months-long search process.

Question 12

Can they handle sensitive or confidential systems?

Accepted Answer

Yes. All placements operate under NDA and UAM's secure data handling protocols, including MFA, access controls, and instant credential revocation on offboarding.

Question 13

What if the placement is not working out?

Accepted Answer

Talk to us. UAM's operations team is actively involved throughout the engagement, not just at placement. If something is not working, we address it directly.

Question 14

Is there a long-term contract?

Accepted Answer

No. Month-to-month with 30-day cancellation notice.

Question 15

Do your bookkeepers support QuickBooks Online and Desktop?

Accepted Answer

Yes, we support both. We screen for and support QuickBooks Online, QuickBooks Desktop (including Enterprise), and Xero.

Question 16

Can a virtual bookkeeper handle a high-volume AP workload?

Accepted Answer

Yes. Our bookkeepers are specifically screened for high-volume accounts payable experience. They're comfortable managing vendor relationships, processing large invoice queues, and maintaining payment schedules at scale.

Question 17

Is my financial data secure?

Accepted Answer

Security is enterprise-grade. We use encrypted file sharing, role-based access controls, and all specialists sign NDAs. We're compatible with your existing security infrastructure.

Question 18

What if I use Xero instead of QuickBooks?

Accepted Answer

No problem. We place Xero-proficient bookkeepers as well. Just let us know your preferred platform during the consultation.

Question 19

Can you handle payroll as well?

Accepted Answer

Our bookkeepers can coordinate with your payroll provider and handle related journal entries and reporting. For full payroll processing, we recommend pairing your bookkeeper with a payroll-specific specialist.

Question 20

What if my books are a mess?

Accepted Answer

Cleanup projects are a common starting point. We scope the cleanup first, set a clear timeline, and then transition to ongoing support once your books are in order.

Question 21

How quickly can my bookkeeper start?

Accepted Answer

Most clients are matched and onboarded in under two weeks. Your bookkeeper completes a customized prep process and is handling real work in your systems from week one.

Question 22

Is there a long-term contract?

Accepted Answer

No. We operate month-to-month with a 7-day cancellation notice. No long-term contracts, no cancellation fees.

Question 23

Can your team handle customer service across multiple marketplaces simultaneously?

Accepted Answer

Yes. We manage customer interactions across Amazon, Walmart, eBay, Shopify, and 10+ other channels for individual clients, all within a unified team structure.

Question 24

Can you scale up for peak season and scale back down after?

Accepted Answer

Yes. We offer flexible scaling — ramp up before Black Friday, holiday season, or any peak period, then scale back when volume normalizes. No new contracts needed.

Question 25

Does your team learn our brand voice?

Accepted Answer

Absolutely. Before your specialist writes a single customer message, we complete a brand and customer analysis to ensure every interaction reflects your tone, values, and standards.

Question 26

Is there a long-term contract?

Accepted Answer

No. We operate month-to-month with a 30-day cancellation notice. No long-term contracts, no cancellation fees.

Question 27

How is a Uassist.ME Executive Assistant different from a freelance VA off Upwork?

Accepted Answer

An Executive Assistant from Uassist.ME is a full-time, college-educated professional dedicated exclusively to you. They learn your systems, represent you professionally, and are backed by an operations team that responds immediately if something isn't working — not a gig worker juggling 20 clients.

Question 28

Can they handle confidential information?

Accepted Answer

Yes. Every specialist signs an NDA before accessing your systems. We use enterprise-grade security: advanced firewalls, MFA, physical access controls, and instant credential revocation on offboarding. Your data is protected at every level.

Question 29

How long does it take to onboard an Executive Assistant?

Accepted Answer

Most clients are operational within 2–4 weeks. We handle recruiting, screening, and matching. Once your specialist is confirmed, onboarding is structured — tools configured, access granted, and day one is productive, not exploratory.

Question 30

Can I scale from one Executive Assistant to a team?

Accepted Answer

Yes. Many clients start with one EA and expand as their needs grow — adding specialists for social media, bookkeeping, or customer support. All managed under the same infrastructure with no additional setup overhead.

Question 31

Can they work in our time zone and business hours?

Accepted Answer

Yes. All specialists work your business hours in your time zone. Same-timezone coverage is standard across all engagements.

Question 32

Is there a long-term contract?

Accepted Answer

No. All engagements are month-to-month with a 30-day cancellation notice. No long-term contracts, no termination penalties. We earn your business every month.

Question 33

Are your healthcare virtual assistants HIPAA compliant?

Accepted Answer

Yes. HIPAA compliance is built into our healthcare program design through training, data handling protocols, and infrastructure controls all meet HIPAA requirements. We sign BAAs (Business Associate Agreements) with every healthcare client.

Question 34

Can they work in our EHR or practice management system?

Accepted Answer

Yes. Our medical virtual assistants have experience with major EHR/EMR systems including Epic, Athenahealth, eClinicalWorks, DrChrono, and others. We match based on your specific system requirements.

Question 35

Do you have bilingual staff for Spanish-speaking patients?

Accepted Answer

Yes. Many of our healthcare virtual assistants are fully bilingual in English and Spanish, which is especially valuable for practices with diverse patient populations.

Question 36

Can your team handle outbound patient calls?

Accepted Answer

Absolutely. Our medical VAs handle appointment reminders, follow-up calls, recall campaigns, and patient outreach. They're trained on HIPAA-compliant phone communication protocols.

Question 37

What if there's a HIPAA violation?

Accepted Answer

We have documented incident response procedures in place. Our infrastructure is SOC2 + HIPAA certified, and all team members undergo regular compliance training to minimize risk.

Question 38

Is there a long-term contract?

Accepted Answer

No. We operate month-to-month with a 30-day cancellation notice. No long-term contracts, no cancellation fees.

Question 39

Can a virtual HR assistant work inside our ATS?

Accepted Answer

Yes. Trained on Greenhouse, Lever, Workable, BambooHR, Rippling, and others. Configured to your system from day one.

Question 40

Can they handle outbound recruiting?

Accepted Answer

Yes. Talent sourcers use LinkedIn Recruiter, ZoomInfo, Apollo, and Boolean search to build qualified pipelines.

Question 41

Is employee data handled securely?

Accepted Answer

Yes. SOC2 Type II certified. HR VAs sign NDAs and operate under strict data access protocols before accessing any records.

Question 42

What if we need to scale up during a hiring push?

Accepted Answer

We flex with demand. Additional coordinators or sourcers added to match a recruiting sprint — no long-term commitment.

Question 43

Is there a long-term contract?

Accepted Answer

No. Month-to-month plans with a 30-day cancellation notice.

Question 44

Can your team handle high-volume intake for a national firm?

Accepted Answer

Yes. We support firms processing thousands of intakes per month across multiple markets. We scale intake capacity as your firm grows with no local hiring required.

Question 45

Do your intake specialists understand legal qualification criteria?

Accepted Answer

Yes. Every specialist is trained on your specific intake criteria, practice area requirements, and qualification logic before handling their first inquiry.

Question 46

Are your legal specialists bilingual?

Accepted Answer

Yes. Bilingual English and Spanish coverage is a core capability, essential for firms serving diverse client populations across the US.

Question 47

How is client data handled securely?

Accepted Answer

All access is credentialed through your existing systems. Every specialist signs an NDA. Data handling follows SOC2 Type II compliant infrastructure with MFA and instant credential revocation on offboarding.

Question 48

Is there a long-term contract?

Accepted Answer

No. Month-to-month with a 30-day cancellation notice and a replacement guarantee built in.

Question 49

Can one specialist handle multiple marketing channels?

Accepted Answer

Yes. Specialists typically cover social, email, content, and campaign coordination. For higher volume, we build a small team with a team leader.

Question 50

Will they match our brand voice?

Accepted Answer

Yes. During onboarding, your specialist receives your brand guidelines, tone examples, and content standards. All content goes through an approval workflow.

Question 51

How is content quality managed?

Accepted Answer

Monthly calendar approved before anything goes live. A supervisor monitors quality. You have final sign-off on all content.

Question 52

Can they handle paid ads too?

Accepted Answer

No. Organic content, email, and campaign coordination are in scope. Paid media buying (Google Ads, Meta) requires a separate specialist.

Question 53

Is there a long-term contract?

Accepted Answer

No. Month-to-month with a 30-day cancellation notice.

Question 54

Is a PM VA the same as a general VA?

Accepted Answer

No. A PM VA owns coordination — timelines, task follow-through, team communication, reporting. They run the process so you don't have to manage the system yourself.

Question 55

Can a PM VA manage a team of contractors or employees?

Accepted Answer

Yes. Our team leaders manage distributed teams, assign roles, run standups, track output, and escalate blockers.

Question 56

Do they need to know our PM tool before starting?

Accepted Answer

No. Our VAs learn tools quickly. Experience across Asana, Monday.com, ClickUp, Trello, Notion, and Basecamp.

Question 57

Can they help build or document our processes?

Accepted Answer

Yes. SOP development, workflow documentation, and process design are core to what our senior PMs and operations coordinators do.

Question 58

Is there a long-term contract?

Accepted Answer

No. Month-to-month with a 30-day cancellation notice.

Question 59

Can your team work inside our leasing CRM?

Accepted Answer

Yes. Hands-on experience with Funnel (including full migrations), FreshDesk, Yardi, Follow Up Boss, LionDesk, and KvCORE. Configured before day one.

Question 60

Can you integrate with our IVR or AI call routing system?

Accepted Answer

Yes. We assisted RMR Residential with the rollout of Amelia (AI IVR) and have experience alongside automated call routing infrastructure.

Question 61

Does your team handle live calls with prospects and residents?

Accepted Answer

Yes. Bilingual reservationists handle inbound calls, emails, availability inquiries, and tour scheduling during your business hours.

Question 62

Can one VA handle both transaction coordination and lead follow-up?

Accepted Answer

Yes. Depending on your volume, one dedicated real estate virtual assistant can cover inbound and outbound lead response, transaction coordination, listing prep, CRM updates, and client follow-up. Larger teams scale to multiple specialists.

Question 63

Are your real estate VAs bilingual?

Accepted Answer

Yes. All real estate virtual assistants offer English and Spanish coverage, improving response rates across a wider buyer, seller, and renter pool.

Question 64

What about Fair Housing compliance?

Accepted Answer

Fair Housing compliance is built into our program design for all residential real estate clients. Part of standard onboarding and quality framework.

Frequently Asked Questions

Onboarding & Getting Started