Your program does not go down because the power did.
Dual fiber ISPs, LTE failover, N+1 UPS, and an on-site generator with 72+ hour capacity. Infrastructure built so that operational risk does not fall on your SLA.
Power redundancy with a 72+ hour runway.
Primary grid + N+1 UPS
Utility grid power with N+1 Uninterruptible Power Supply. Zero interruption during switchover.
On-site diesel generator
Capable of sustaining full facility operations for 72+ hours. Tested monthly.
Switchover under 30 seconds
From utility grid to generator via UPS. No agent action required.
Three independent paths into the building.
BGP and SD-WAN-capable failover so traffic re-routes before customers notice.
Geographically distributed nodes. Calls reroute to backup path within seconds of primary path failure.
- BGP routing configured for automatic failover. Estimated switchover time under 60 seconds between ISP links.
- Cloud-hosted telephony platform with geographically distributed nodes. Calls reroute to backup path within seconds of primary path failure.
- SIP trunking diversity across two separate carriers
- Redundant core network switches and firewall pair (active/passive) with automatic failover
- SD-WAN capable for dynamic traffic routing across available links
Continuity built and tested every year.
Business Continuity Plan tested annually. Work-from-home contingency for pre-approved agents activatable within 4 hours for applicable programs.
Combined uptime claim: 99.99% through the combination of dual ISP and N+1 power architecture.
Common questions, answered.
The questions enterprise buyers ask before signing. Don't see yours? Send it our way during the discovery call.
Historical uptime data is tracked and available under NDA. Our architecture targets 99.99%.
Want the full infrastructure documentation for your security review?
Request it during the discovery call. We will walk you through the architecture, the BCP, and the historical uptime data under NDA.