Property Management Call Center for Leasing & Resident Support
Missed leasing calls and slow resident responses cost you occupancy.
We handle leasing, resident, and maintenance calls with a nearshore team trained specifically for property management operations.
Trusted by property managers and real estate operators who rely on a specialized real estate call center to support daily operations.
When Calls Go Unanswered, Occupancy Suffers
Leasing and resident communication usually break down when internal teams are stretched too thin. Calls compete with tours, maintenance, and admin work, leading to slow responses and missed opportunities.
Our property management call center is built to remove those bottlenecks. Below are the outcomes our clients rely on to protect occupancy and keep operations moving.
Convert More Leads
Without dedicated coverage: leasing inquiries go unanswered during peak hours and after-hours, leading to lost tours and lost leases.
Instant Response
Inquiries are answered within the hour across calls, emails, and chats. Our team also handles timely lead follow-ups to keep prospects engaged and opportunities moving.
Full-Funnel Tracking
We monitor lead-to-visit and lead-to-lease conversions to reveal where prospects drop off and where they convert, so your leasing process stays efficient, consistent, and fully transparent.
Scalable Support
Get extra coverage during peak seasons without stretching your internal team. We scale quickly to handle increased inquiry volumes and maintain a consistent customer experience.
Recover Missed Leasing Opportunities
Prevent missed inquiries and stalled conversations from turning into lost leases.
Missed Inquiry Tracking
We track missed calls, unanswered inquiries, and abandoned conversations so every opportunity is followed up promptly and accurately.
Consistent Follow-Up
Our team ensures timely follow-ups across calls, emails, and messages to keep prospects engaged before interest drops off.
Professional Communication
All outreach follows clear scripts and professional standards, protecting your brand while keeping conversations productive and respectful.
Process Applications Faster
We support application intake, document collection, and status updates so qualified prospects move quickly from “interested” to “approved” without unnecessary friction.
Complete & Organized Applications
We ensure applications and required documents are complete, organized, and ready for review so approvals don’t stall due to missing or unclear information.
Clean Application Data & Tracking
We track application details and status accurately across systems so teams always know where each applicant stands and can move quickly to the next step.
Move-In & Agreement Readiness
We support lease agreement preparation and next steps so approved applicants transition smoothly from approval to move-in.
Keep Residents Happy
We provide bilingual, responsive resident support so questions and requests are handled quickly without disrupting leasing or operations.
Bilingual Resident Support
We support residents in English and Spanish, ensuring questions are clearly understood and resolved while building trust across diverse communities.
Consistent Communication Standards
We use standardized scripts and escalation guidelines so residents receive clear, consistent responses across properties without putting brand control at risk.
Fast, Reliable Responses
Calls, chats, and emails are answered promptly so residents aren’t left waiting and onsite teams aren’t constantly interrupted.
Handle Maintenance Calls Smoothly
We manage intake, routing, and follow-up for maintenance requests so urgent issues are addressed quickly without disrupting leasing or daily operations.
Efficient Request Handling
We log, prioritize, and route maintenance requests in real time, keeping tenants informed while ensuring urgent issues receive immediate attention.
Compliance-Ready Documentation
Every request and update is documented accurately, helping teams stay aligned with housing standards and local regulations without added administrative burden.
Vendor & Scheduling Coordination
We support vendor scheduling and recurring maintenance workflows to reduce delays, prevent repeat calls, and keep properties operating smoothly.
Why Property Managers Choose Uassist.ME
Property management call handling breaks down when coverage, responsiveness, and accountability don’t scale together. Uassist.ME is built to support leasing and resident communication with dedicated nearshore teams that operate as an extension of your operation.
- Time zone–aligned teams that respond during your business hours, not overnight queues
- Dedicated, real estate–trained agents, not shared call center pools
- Consistent service and quality standards across leasing, resident, and maintenance calls
- Real-time collaboration and visibility into performance and workflows
- Lower cost than in-house or onshore teams, without offshore tradeoffs
- A dedicated real estate call center built for property management, not a generic answering service.
How Property Managers Compare Their Options
How It Works
From first conversation to live property support without disruption.
Discovery
We start by understanding your portfolio, call volume, peak hours, and the specific workflows that impact leasing and resident satisfaction.
Implementation
We build and train a dedicated nearshore team aligned to your processes, tone, and service standards.
Go Live & Optimize
Your team goes live handling leasing inquiries, resident calls, and after-hours support, while we monitor performance and optimize in real time.
Get Flexible Support Built Around Your Portfolio
Property management call handling doesn’t fit neatly into fixed packages.
We design support around your portfolio size, call volume, peak hours, and coverage needs, so you get reliable leasing and resident support without overstaffing or gaps.
Plans are flexible, scalable, and designed to grow with your operation
Trusted by Teams Who Need Reliable Execution
Consistently rated as a top nearshore partner by Clutch, Forbes Advisor, and hundreds of business leaders across the US
Their ability to adapt quickly, take full ownership of KPIs, and deliver reliable talent has strengthened our operations.
Uassist.ME has delivered high-quality leads and strengthened our engagement with prospects.
Uassist.ME helped stabilize our lead pipeline and increased our conversion rates by 10%.
Uassist.ME has been a reliable vendor in supporting our operation.
FAQs
Everything you need to know before getting started with a virtual assistant.
No. Our support is designed to complement your internal team, handling call volume and coverage so your onsite staff can stay focused on leasing, residents, and operations.
Pricing is based on call volume, coverage needs, and scope of support. We design plans around your operation rather than forcing fixed packages.
Our teams are trained on your processes, scripts, and service standards, with ongoing quality monitoring to ensure responses remain accurate, professional, and consistent across properties.
No. We operate as a nearshore team aligned with U.S. time zones, English fluency, and service expectations, without the common tradeoffs of offshore call centers.
Timelines vary based on scope, but most teams are ready to go live after a short discovery and implementation phase designed to align with your workflows.
Yes. We operate as a dedicated property management call center, handling leasing, resident, maintenance, and after-hours calls aligned with your workflows.
