Nearshore real estate virtual assistants for property management teams and agents. Leasing support, transaction coordination, CRM management, and resident communication, all handled remotely.
Tell us about your properties or real estate operation
What We Handle
Our real estate virtual assistants support property management teams and individual agents. Trained on Yardi, Funnel, FreshDesk, and major CRMs, they handle every channel your prospects, residents, and clients use.
Your team answers every call, chat, and email inquiry with accurate information on availability, leasing terms, and community amenities. No leads slip through.
Prospects are moved through your leasing funnel quickly, with scheduled tours, confirmations, and follow-ups handled without requiring your on-site staff.
Renewals, account inquiries, payment questions, and general resident communication handled across Yardi, Funnel, and other platforms in your tech stack.
Incoming maintenance requests logged, routed, and tracked so nothing is missed and residents stay informed throughout the process.
Conversion rate tracking, leasing funnel reporting, and interaction quality reviews built into our process so you always know how the team is performing.
Our leasing team communicates in English and Spanish, expanding your reach to a wider renter pool without adding headcount or complexity.
Real estate agents use our VAs for transaction coordination, listing prep, MLS updates, buyer and seller follow-up, and CRM management. One dedicated assistant who knows your pipeline and keeps deals moving.
Real Estate and Property Management
A leading U.S. alternative asset management company managing properties across the country was struggling to maintain occupancy during a period of market instability. High call volumes, complex customer inquiries, and a growing portfolio made it impossible for in-house staff to keep up. Uassist.ME deployed a team of 25 bilingual leasing agents and integrated directly with their CRM and property management platforms. Five years later, the partnership continues to grow.
Client name withheld at client request. All metrics are verified performance data from the active engagement.
View all Case Studies ->Five years into the engagement, the team has grown alongside the portfolio. The same operational model that stabilized occupancy during market instability continues to support new property additions without disruption.
What to Expect
We do not drop people in and hope for the best. Every engagement follows a structured onboarding designed to get your leasing team productive fast.
Week 1
Discovery and Match
We learn your properties, platforms, and leasing goals. You meet your dedicated account lead and we finalize the right assistant profile for your portfolio.
Week 2
Placement and Prep
Your assistant completes a customized prep process including your CRM, leasing scripts, Fair Housing standards, and communication expectations.
Week 3
Live and Handling Leads (or Listings and Transactions)
Your assistant is active across calls, chats, and email, handling real prospects while quality audits run in the background to ensure consistency.
Week 4
Review and Optimize
A structured check-in with your account lead to review conversion data, refine scripts and workflows, and plan for additional coverage if needed.
FAQ
Yes. We match assistants based on your property management and CRM stack, then train on your workflows before go-live.
Both. We support leasing teams at scale and provide dedicated virtual assistants for individual real estate agents who need transaction and listing support.
Yes. Depending on workload, one assistant can cover inbound lead response, scheduling, follow-up, and CRM updates. Larger portfolios can scale to a pod.
Yes. We offer English-Spanish support to improve response quality and conversion across more renter and buyer segments.
Assistants follow your scripts, policies, and escalation protocols. We prioritize consistency, documented communication, and alignment with your compliance standards.
No. Engagements are month-to-month, and most teams are operational quickly after kickoff.
Talk to a staffing specialist and see how quickly we can support your leasing operation.
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