Your Medical Admin Team, Without the Overhead.
HIPAA-trained medical virtual assistants and patient engagement specialists who plug into your EHR, practice management system, and workflows from day one. Bilingual. Compliant. No ramp time.
Talk to a Staffing Specialist
Tell us about your practice and we will match you with the right medical admin support.
What We Handle
Medical Admin Support Across Every Layer of Your Practice
Our HIPAA-trained medical virtual assistants are trained on your EHR and step into your workflows with minimal ramp-up time. From front desk to billing, every function is covered.
Patient Scheduling and Appointment Management
Inbound and outbound scheduling, confirmation calls, reminders, and rescheduling handled across your practice management platform. No-shows reduced through systematic follow-up.
Medical Billing and Insurance Verification
Insurance eligibility checks, prior authorization coordination, claim submission support, and billing inquiry follow-up handled with accuracy and compliance.
Patient Outreach and Re-Engagement
Outbound calls and messages to lapsed patients, no-show recovery, and recall campaigns that bring patients back into the schedule.
Front Desk and Intake Coordination
Patient intake, check-in support, form collection, and front desk communication managed bilingual across voice, email, and chat.
EHR Data Entry and Records Management
Accurate, HIPAA-compliant data entry into Epic, Athenahealth, eClinicalWorks, DrChrono, Kareo, and other platforms.
Credentialing and Prior Authorization
Coordination through CAQH, Medallion, and payer portals. Prior authorization requests tracked, followed up, and documented.
Healthcare
How Mark Medical Care Boosted Appointment Conversions by 68% With Bilingual Patient Outreach
Mark Medical Care is a fast-growing clinic based in New York specializing in varicose vein treatments, fibroid care, and aesthetic procedures across five locations. With a predominantly Spanish-speaking patient base, they needed bilingual outreach specialists who could re-engage lapsed patients and drive new appointment volume. Uassist.ME deployed a dedicated bilingual team, introduced weekly performance reporting, and implemented ExpertConnect for call quality monitoring.
Mark Medical Care is a Uassist.ME client. All metrics are verified performance data from the active engagement.
View all Case Studies ->Mark Medical Care went from struggling to fill appointments to exceeding monthly targets, while reducing the administrative load on their in-house clinical team. The bilingual outreach model and AI-enhanced call monitoring were central to sustaining results over two years.
What to Expect
Your First Month With Uassist.ME
We do not drop people in and hope for the best. Every engagement follows a structured onboarding designed to get your team productive fast.
Week 1
Discovery and Match
We learn your practice, EHR, patient workflows, and scheduling system. You meet your staffing lead and finalize the right specialist profile.
Week 2
Placement and Prep
Your specialist completes a customized prep process including your EHR platform, HIPAA protocols, scheduling scripts, and communication standards.
Week 3
Live and Handling Patients
Your specialist is active in your systems under supervised review to ensure quality, compliance, and tone from the first call.
Week 4
Review and Optimize
A structured check-in to review interaction quality, refine workflows, and plan for additional coverage if needed.
FAQ
Questions We Hear Before the First Call
Everything you need to know before booking your first call. Still have questions? We are happy to walk you through it.
Talk to a SpecialistYes. HIPAA compliance is built into every healthcare placement through training, data handling protocols, and infrastructure controls. We sign a Business Associate Agreement with every healthcare client before any patient data is accessed.
Yes. We train to your specific system whether that is Athenahealth, Epic, eClinicalWorks, DrChrono, Kareo, or a custom setup. All access is credentialed, logged, and audited.
Yes. Bilingual English and Spanish support is a core capability of our team. Mark Medical Care's patient base was approximately 70% Spanish-speaking and our bilingual coverage was central to their results.
Yes. Appointment scheduling, lapsed patient re-engagement, appointment reminders, and post-visit follow-up are all within scope.
No. Engagements are month-to-month with a replacement guarantee built in. We earn your business every month.
Ready to Take Patient Admin Off Your Plate?
Talk to a staffing specialist and find out how quickly we can get your medical admin team up and running.
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