Our call center services redefine customer interaction through tailored, bilingual (English/Spanish) solutions. Whether it’s inbound or outbound communications, email, chat, or social media support, we ensure seamless integration, elevating brand loyalty and customer satisfaction.
Highlights of our Call Center Services:
89%+ CSAT score.
Expertise in inbound, outbound, email, chat, and social customer support.
Seamless Implementation:Our experts ensure a smooth onboarding process while continuously proposing improvements to optimize your workflows.
Optimize your time and boost your productivity with tailor-made packages to suit your particular personal and professional demands, no more, no less. Trusted by entrepreneurs and executives alike, our detail-oriented and results-driven specialists have your back, allowing you to propel your business forward.
Deliver consistent, high-quality interactions with our AI-powered omnichannel solutionsXpert Connect.We'll help you personalize each engagement, ensuring happier customers and higher retention.
Flexible connections with CRM, ERP, and other business-critical software
We believe in the transformative power of effective outsourcing.
Our services provide robust, tailor-made solutions designed to make your outsourcing journey frictionless. This allows you to focus on what truly matters: growing your business.
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Years of Experience
Delivering tailored nearshore outsourcing services in the realms of Virtual Assistance and Contact Center Services.
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BPO Clients
With a steadfast commitment to our client-focused approach, Uassist.ME has gained the trust of over 20 contact center clients.
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Active VA Clients
With our carefully curated virtual assistants, we empower professionals with unparalleled support to boost their productivity.
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Industries
With an emphasis on legal, finance, healthcare, retail, IT-telecom, marketing, and real estate.
Nearshore Services That Feel Local
Our nearshore teams deliver the perfect blend of cultural alignment and professional expertise, making collaboration as seamless as working with a U.S.-based team. From shared values to time-zone compatibility, we ensure clear communication, quick responsiveness, and a deep understanding of your business needs.
El Salvador
The Ideal Nearshore Destination for Your Business
Time-Zone Alignment: U.S. Mountain Time for seamless collaboration.
U.S. Dollar Currency: Simplifying transactions and business operations.
Quick Accessibility: Just a short 2-hour flight from major U.S. cities with over 20 daily flights.
Cultural Affinity: A strong connection, with over 2.3 million Salvadorans living in the U.S., fostering shared experiences and understanding.
Real Results: $545,928 Annual Savings Delivered for RMR Residential
With a dedicated team of 25, including resident account consultants, reservationists, team leaders, and QAs, we deliver exceptional customer support and operational efficiency—maximizing savings and results.
The level of talent that they have available is impressive. Uassist.ME support makes day-to-day processes easier and more efficient. Their team is smart, reliable, and easy to work with. Their services are extremely affordable, and they have strong project management skills.
Susan Hildreth
VP | RMR Residential
Due to UAM's accurate and timely data entries, the client has seen a 15% increase in collected funds and a 75% reduction in vendor calls. The team communicates clearly and in an actionable way. They're personable and passionate about their work. It's a pleasure for the client to work with UAM.
Juli Goodrich
Accounting Supervisor | Poppi
Uassist.ME's well-rounded resources continue to contribute to the agency's increased client acquisition rate. They're committed to accomplishing their tasks with accuracy and transparency, and they offer top-notch backend support to guarantee the efficacy of their client's procedures.
Jon James
CEO | Ignited Results
Their agents are reliable and thorough, Uassist.ME has increased my productivity and has dramatically improved our workload. The team's responsiveness and timeliness strengthen the ongoing engagement. Above all, they ask relevant questions in order to understand the client's requirements.
