Nearshore support that helps your team move faster.
When admin work, inquiries, or staffing gaps slow you down, our BPO and VA teams step in with reliable, in-house–quality support that streamlines workflows and cuts costs, so you can stay focused on what matters.
Outsourcing Made Simple
Save up to 70% while eliminating the admin overload, staffing gaps, and workflow bottlenecks that slow your business down, without compromising quality or customer experience.
Customer Service
Dedicated, culturally fluent, fully bilingual support teams. Trained to deliver the same level of care your customers expect in-house.
Proven by the Numbers
Onboarding that Sets You Up for Success
Our structured, collaborative BPO onboarding process ensures a smooth transition, faster implementation, and long-term success.
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We start by diving into your workflows, goals, and challenges to get the full picture. Through discovery sessions and a tool compatibility audit, we define what success looks like for your team together.
Before scaling, we run prototypes to stress-test processes and fine-tune workflows. This ensures your solution is efficient, reliable, and aligned with your brand from the start.
We work side-by-side with your team to design scalable solutions that grow with you. During this stage, we map all workflows to ensure efficiency, service consistency, and long-term scalability.
With processes refined and design aligned, we move to full-scale rollout. Our structured approach ensures a smooth launch and faster time-to-value without disrupting operations.
Our work doesn’t stop at launch. With continuous optimization and flexible scaling, we help you grow sustainably while delivering consistent, brand-aligned customer experiences.
A Different Kind of Outsourcing Partner
Why hundreds of businesses trust us to deliver world-class outsourcing with zero offshore friction.
The Nearshore Advantage
All the convenience of offshore outsourcing, without the friction or risk.
With teams based in El Salvador and Florida, we operate on U.S. Mountain Time, delivering real-time updates, quick feedback loops, and seamless alignment with your team's workflow.
We invoice in U.S. dollars, removing the risks of currency swings and giving you cost stability and peace of mind.
As a registered U.S. company with operations in El Salvador, we take cross-border red tape off your plate. CAFTA-DR and USD stability make scaling simple and compliant.
El Salvador’s new data protection laws align with global standards, ensuring your data is handled securely and compliantly at every step.
With 15+ years of proven operations in El Salvador, our established infrastructure gives you reliability from day one and dependable delivery at scale.
Support that Feels In-House
Culturally fluent, people-first teams built for North American companies. Delivering the warmth, stability, and quality your customers expect.
Our bilingual professionals are fluent in English and trained in North American business etiquette, making every interaction feel seamless and familiar. With a 95% candidate alignment rate, you can trust you’ll have the right people from day one.
With 15+ years in the BPO industry, we’ve curated top Salvadoran talent and trained them specifically to serve U.S. and Canadian businesses. Through a rigorous 48-hour screening process, we achieve a 70% interview-to-hire rate, giving you confidence in every new hire.
High employee satisfaction means stability. With a 1.2% monthly attrition rate — half the industry standard — you get dedicated teams that know your business inside out, and consistency year over year.
We foster engagement, collaboration, and growth so our teams bring energy and commitment to your brand. With 93% first-day readiness, 85% knowledge retention, and a 15% performance lift in the first month, our people are set up to thrive alongside yours.
Onboarding and Operations Made Simple
From custom workflows to streamlined onboarding to transparent reporting, our proven processes keep growth simple, smooth, and under control.
Our structured onboarding process gets teams up to speed quickly, with tailored training and knowledge transfer that set you up for success from day one.
We adapt our systems to fit your way of working — not the other way around — so integration feels seamless.
With 15+ years serving U.S. and Canadian businesses in healthcare, finance, retail, and more, we know your industries and your customers.
Transparent reporting and regular touchpoints keep you confident in performance and results.
Results in Action
See how leading brands optimize resources, scaled faster, and delivered better customer experiences with Uassist.ME.
Feedback that Speaks for Itself
Uassist.ME has been an exceptional partner for over five years. Their ability to adapt quickly, take full ownership of KPIs, and deliver reliable talent has strengthened our operations. Their stability and commitment make them a trusted ally in scaling support services.
Uassist.ME has delivered high-quality leads and strengthened our engagement with prospects. Their team provides valuable insights and analysis that help us refine our targeting and outreach strategies. They manage projects well, deliver on time, and respond quickly to my needs.
Uassist.ME helped stabilize our lead pipeline and increased our conversion rates by 10%. Their project management was seamless, with constant availability and responsiveness on Microsoft Teams and Slack. I was truly impressed by their curiosity, dedication, and diligence.
Thanks to Uassist.ME’s accurate and timely data entries, we have seen a 15% increase in collected funds and a 75% reduction in vendor calls. The team communicates clearly and in an actionable way. They are personable, passionate about their work, and truly a pleasure to partner with.
Uassist.ME has been a reliable vendor in supporting our operation. Their team is professional, responsive, and consistently meets our expectations. We appreciate their collaboration and look forward to continuing our partnership.
We’re Recognized for Trust, Quality, and Performance
Featured in Forbes and honored by Inc. (30 Under 30 and Inc. 5000), our track record of recognition reflects a long-standing commitment to excellence in outsourcing.
